Cross Insurance Arena Rules

To ensure the safety of all patrons and guests, The Cross Insurance Arena has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 207-775-3458.

Accessibility Policy

The Cross Insurance Arena has a special needs services team at the ready to assist. If you require any help, including accessibility seating or companion assistance through your visit, please call 207-775-3458 no less than two weeks before your event. Please be prepared to describe your specific needs so that the staff can provide appropriate assistance in time.

Arrival Policy

For most events, it is recommended that guests arrive no later than 30 minutes before an event starts time. For some concerts and special events, late arrivals may be asked to wait before entry for an appropriate break period.

Also, all guests will have to pass through security checkpoints before entering the venue. During this period, you will have to walk through metal detectors. To avoid frustrations, please keep the following tips in mind.

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving at and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

Bag Policy

Backpacks and larger bags are not allowed. All bags are subject to search.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Standard or nonprofessional cameras are only allowed if both the venue and artist provides public authorization and will be noted in the program guide or description.

Cancellation Policy

Usually, events and shows are never canceled since the show must go on. But if a show is canceled or postponed due to weather or artist cancellation you can request a refund or reschedule of your ticket at 207-775-3458.

Dress Code Policy

Shirts and shoes are required at all times.

Food Policy

Outside food and drink are not allowed. There are concession stands around the arena where you can find snacks and refreshments.

Lost and Found Policy

Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 207-791-2200 after the performance. Please be prepared to leave your full name, contact information, and a detailed description of your lost item.

The Cross Insurance Arena does not claim responsibility for your lost possessions.

Prohibited Items

Cross Insurance Arena prohibits the following items from the venue.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Posterboard signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Re-entry Policy

Cross Insurance Arena has a strict no re-entry policy. Contact event staff and security to see if arrangements can be made in the case of unexpected emergencies.

Refund Policy

Unless a show is postponed or canceled, all sales are final. If a show is postponed or canceled, please call the box office at 207-775-3458 to ask about a refund or reschedule.

Seating Policy

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area. There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a show will be determined by the State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you. 

Smoking Policy

Smoking of cigarettes, pipes, vapes, or any other smoking paraphernalia is not allowed in the venue or within 300 feet of any entrance.